Terms and conditions

Terms & Conditions of Sale

Your right to cancel your order

You have the legal right to cancel your order for items purchased from our store for 14 days after the day you receive them (Non-Business customers only).

Certain items are excluded from this right such as made to order and perishable goods, unsealed products that they can’t accept the return of because of health and hygiene reasons (e.g. earrings), and CDs, DVDs, computer games and software that have been unsealed.

How to cancel your order

You will need to let us know by contacting us directly. Our contact information can be found on the receipt provided with your item.

How to return the item

•  We will let you know how to return goods to us when you cancel your order.

•  For returns of faulty / unwanted goods please contact us (returns are at the discretion of the seller notwithstanding clause 1.1)

Please return any original packaging, tabs, labels and accessories and package it all securely. There may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Costs of returning the item the seller

Unless we state otherwise, you will need to pay return costs. Most items can be returned by post, but for larger items, the cost will vary depending on the size and the returns service used. Please contact the seller for further information or check the details on your order.

Your refund

We will refund your money in the same way you paid for your product.

You (the customer) is responsible for return delivery costs and could be subject to a deduction from a refund should the goods be returned in an unsellable condition (this does not affect your statutory rights).

If your item was purchased at an offer price, your refund will be based on that promotional price.

The Renewable Energy Hub Guarantee

If you are not satisfied with the service you have received you can ask us for assistance quoting your order reference number.


1. General

1.1        These terms and conditions apply to your use of this website.

1.2        By using this website you agree to these terms and conditions. If you do not wish to be bound by these terms and conditions you should not use this website.

2. Definitions

2.1        ‘“you” and “your” means the person who proposes to use or is using this website.

2.2        “we” “us” and “our” means

3. Our Service.

3.1        We do not provide financial, investment or other advice in relation to the product or service in question nor do we provide a recommendation or endorsement of products or service providers.

4. Liability

4.1      The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law we hereby expressly exclude i) all conditions, warranties and other terms which might otherwise be implied by statute ii) any liability for a direct indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including without limitation any liability for:

  1. loss of income or revenue
  2. loss of business
  3. loss of profits or contracts
  4. loss of anticipated savings
  5. loss of data
  6. loss of goodwill
  7. wasted management or office time and for any other loss or damage if any kind, howsoever arising and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

5. Jurisdiction and enforceability

5.1         If any provisions of these terms and conditions are held by a competent authority to be invalid or unenforceable, the remaining provisions of these terms and conditions will not be affected and will remain valid.

5.2         In the event of a dispute in connection with or arising out of these terms and conditions English Law will apply.

5.3         These terms and conditions will only apply as between us and you. Unless it is otherwise stated in these terms and conditions no other person may benefit or rely upon these terms and conditions.

Find a local installer

Welcome to the biggest directory of UK renewable energy companies



Compare prices from local companies fast & free

Enter your postcode to compare quotes from leading professionals. We promise to keep your information Safe & Secure. Privacy Policy

Press Esc to close