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Privacy Policy

The Renewable Energy Hub (Ecolocker Ltd)

Privacy Policy (Aug 2022)

Our contact details
Name: The Renewable Energy Hub   
Address: Unit 21, Axminster, Devon, EX13 5PR
Phone Number: 01392 693900
E-mail: [email protected]
 
The type of personal information we collect
We currently collect and process the following information:
•   Name
•   Email
•   Address
•   phone number(s)
•   user statistics related to the use and navigation of the website www.renewableenergyhub.co.uk and any of its subdomains

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
•   You are requesting information of a technical nature relating to your enquiry
•   Obtaining quotation(s) from registered installers
•   Registering or posting on our forum
•   Providing you with prices relating to your enquiry(s)

We use the information that you have given us to fulfil the above requests you have made of us and of our registered traders.
We may share this information with registered traders (Installers) on our website.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected]
We have a legitimate interest to collect your information as you have provided it willingly by populating a form on our website.
 
How we store your personal information
Your information is securely stored.
We keep your name, address, email and phone number for 12 months. We will then dispose your information by permanently deleting it from our digital records and databases, unless consistently using or services whereas once 12 months has passed since last use, we will dispose of your records as mentioned previously.


Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO's address:            
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
 

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