Sustain Heating & Renewables

I can't rave enough about this company. They have done our air source heat pump and we have paid the deposit for solar panels. Every step of the way communication and customer service have been great. Any concerns, issues, etc. They respond right away. Did fantastic work and really just an all around great company.

Didn't reply to my enquiry first time. I have now made contact and have had a solar PV system installed. All the staff are friendly and helpful. Karen (sales) is not pushy, listens and suggests what you would need. Dan is the technical person, very knowledgeable and helpful. Installation team were great. Two lots mechanical build and qualified electrician to fit the inverter and batteries.

Suastain Eco have recently fitted an LG air sourced heat pump for us. The quote was competitive, not the cheapest but not the most expensive. I got a fitting date and the team arrived on time and the work was completed to a high standard withing the time quoted. The fitting team were excellent and made a very neat job of the pipework and the rest of the installation. They cleared up nicely and always left the house tidy at the end of each day's work. The system is working well.

Gareth and Chris arrived on time both were very friendly efficient and professional. The price was very competitive compared to other quotes. They move my heat pump 6 metres away and serviced the unit now working great i will defiantly used this company again going forward. Many thanks for a job well done Barry Keynsham Bristol.

We had an LG Therma 9 kw Air Source Heat Pump fitted by Sustain through the Green Home Grant Scheme. Our first contact was with Trevor, who came to visit us in our home and talk through our options. To calculate the size of the pump and rads, Sustain arranged a Heat Loss Survey and Trevor came back to talk us through the results of the Survey and get us signed up for our installation. Despite the issues with delays in the Government scheme, Sustain were very patient and stayed with us through every twist of the application process. Tony, Richard and Sandra were super helpful at every turn. Eventually, when we were issued with the voucher, we had a visit from a highly capable head engineer (Mike). The team from Yorkshire (Mike, James, Matty, Dave the Sparky and apprentice Dylan) were exemplary. They were friendly chaps, highly competent and tidy. They couldn't do more for us and even adjusted some pipework by arrangement. James was there through the whole week and we felt totally confident with every aspect of the work in his hands. We had all of the controlled waste collected too by James Stickland. From beginning to end, Sustain were excellent and we could not recommend them more. Hoping to get them in to do some PV / solar panels for us next time!

We are over the moon with our new air source heat pump system. The project was superbly managed and expertly installed from start to finish. Every member of the team took a lot of pride in their work and really went the extra mile to ensure we got exactly what we were looking for. Where many other installers told us we would need to keep our old boiler unit and supplement it with the HP - Sustain Eco provided us with a state-of-the-art-system that meant our high-carbon and out of date oil-based heating could be completely decommissioned and removed. To get this much hot water and heating, literally from thin air feels a little bit like magic.

We are so pleased we chose Sustain Eco to install our heat pump. We were on the verge of giving up on a Air source heat pump installation with so much conflicting information given to us during quotation's. Everyone went an extra mile to ensure we had a clear understanding of the process and now installed we are very pleased with the outcome.