Green Leaf Solar Energy UK Ltd

Worst customer care ever… Be very careful if you ever have to deal with this company. I had recently(March 2024) got a quote and paid the deposit for solar installation. Due to some reason I had to cancel the work within 24 hours of paying them the deposit and was told by Henry I will get my full deposit back. I told them the money is from a loan and I would therefore like this to be prioritised so I don’t have to pay any penalties. However, until today I have not received my refund. All I have received are lies and false promises. Was told initially money will be transferred to my account but did not happen. Then was told they have sent a cheque which I have still not received. It’s way past the company’s 14 day refund policy and yet no updates from their accounts. Every time I call Henry he will not pick up the call and would just send a email to saying we are processing it. However nothing really materialises. Their reception is also not actually a reception as it is an outsourced department and therefore have no clue. All they can say is we have passed the information and someone will reply. Please do not make the mistake I made and give money to this company. I can now just hope I will get my money. You should be ashamed of your service GREENLEAF SOLAR.